Refund and Returns Policy

Refund and Returns Policy

At Fmalez.com, we prioritize customer satisfaction by offering high-quality pet-friendly car accessories. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.

1. Eligibility for Returns

  • Returns are accepted within 30 days from the delivery date.
  • Items must be unused, undamaged, and in original packaging with all accessories included.
  • Customized or clearance items cannot be returned, unless defective or damaged upon arrival.

2. Return Process

  1. Contact Us at info@fmalez.com with your order details and reason for return.
  2. Our team will review your request and provide a Return Authorization Number (RAN) if eligible.
  3. Ship the item back to the address provided in our confirmation email.
  4. Once received and inspected, we will process your refund or replacement.

3. Refund Policy

  • Approved refunds will be credited to the original payment method within 5-10 business days.
  • Shipping fees are non-refundable, except in cases of defective or incorrect items.
  • If a product is returned without authorization, we may decline the refund request.

4. Exchanges

  • If you received a damaged or defective product, we offer free exchanges.
  • Please provide clear photos of the issue when submitting your exchange request.

5. Non-Returnable Items

  • Personalized or custom-made accessories.
  • Clearance or final sale items.
  • Items damaged due to misuse or improper installation.

6. Contact Us

For any return or refund inquiries, please contact our customer service team:

📍 Address: 715 Forest St, Melville, LA 71353, USA
📞 Phone: (713) 454-1287
📧 Email: info@fmalez.com

Thank you for shopping at Fmalez.com – providing the best car accessories for pet lovers with quality and convenience.